Refund Policy

1. Policy Overview

At Quiz Maker, we want you to be completely satisfied with our service. This Refund Policy explains our approach to refunds for our AI-powered quiz builder platform, including both our free and premium offerings.

This policy applies to all purchases made through our platform, including premium subscriptions, one-time purchases, and any additional services. By making a purchase, you acknowledge that you have read and agree to this Refund Policy.

2. Free Services

Quiz Maker offers substantial functionality at no cost, including:

• AI-powered quiz generation
• Multiple question types (MCQ, True/False, Short Answer)
• Basic quiz sharing and embedding
• Standard quiz analytics
• Export to common formats

Since these services are provided free of charge, no refunds are applicable. Users can discontinue use at any time without any financial obligation.

3. Premium Features and Subscriptions

3.1 Premium Plan Features

Our premium plans may include additional features such as:

• Advanced analytics and reporting
• Custom branding and white-label options
• Priority customer support
• Advanced integrations (CRM, LMS, Marketing tools)
• Increased storage and quiz limits
• Advanced question types and customization

3.2 Subscription Types

4. Refund Eligibility

4.1 Eligible Refund Reasons

We will process refunds in the following situations:

• Technical Issues: Service is not functioning as advertised due to technical problems on our end
• Billing Errors: You were charged incorrectly due to system errors
• Duplicate Charges: You were charged multiple times for the same service
• Service Dissatisfaction: Within the guarantee period, if our service doesn't meet your needs
• Unauthorized Charges: Charges made without your authorization
• Feature Misrepresentation: Advertised features are not available or working

4.2 Refund Timeframes

4.3 Usage Considerations

Refunds are generally available even if you have used the service, provided the request is made within the eligible timeframe and meets our refund criteria. However, excessive usage or abuse of the service may affect refund eligibility.

5. How to Request a Refund

5.1 Step-by-Step Process

5.2 Required Information

To expedite your refund request, please provide:

• Account email address
• Purchase/transaction date
• Transaction ID or receipt
• Detailed reason for refund request
• Any relevant screenshots or documentation

6. Processing Time and Methods

6.1 Processing Timeline

6.2 Refund Methods

• Credit/Debit Cards: Refunded to the original card used for payment
• PayPal: Refunded to your PayPal account
• Bank Transfers: Processed to the original bank account
• Digital Wallets: Refunded to the original wallet used

7. Non-Refundable Items

• Services used beyond guarantee period: Requests made after the applicable refund timeframe
• Violation of Terms: Accounts terminated for violating our Terms of Service
• Fraudulent activity: Purchases associated with fraudulent or illegal activities
• Custom development: Bespoke features or integrations developed specifically for your account
• Third-party costs: Fees charged by payment processors or banks
• Promotional credits: Credits earned through promotions, referrals, or trials

Exception: We may consider refunds for non-refundable items in exceptional circumstances, such as technical issues on our end or significant service failures.

8. Subscription Cancellation

8.1 How to Cancel

You can cancel your subscription at any time through:

• Your account dashboard under "Billing & Subscriptions"
• Contacting our support team at support@aiquizbuilder.com
• Using the cancellation link in your billing emails

8.2 Cancellation Effects

• Immediate cancellation: Access continues until the end of your current billing period
• No future charges: Your subscription will not renew
• Data retention: Your quizzes and data remain accessible during the current period
• Feature downgrade: Premium features become unavailable after the period ends

8.3 Prorated Refunds

For annual subscriptions cancelled within the first 30 days, we offer prorated refunds based on unused time. Monthly subscriptions are generally not prorated but may be eligible for refund within the guarantee period.

9. Disputes and Chargebacks

9.1 Contact Us First

Before initiating a chargeback or dispute with your bank or credit card company, please contact us directly. Most issues can be resolved quickly through our support team, and this helps us avoid unnecessary fees and complications.

9.2 Chargeback Policy

• Chargebacks may result in account suspension pending resolution
• We actively respond to and contest illegitimate chargebacks
• Chargeback fees may be added to your account if the dispute is resolved in our favor
• Accounts with multiple chargebacks may be permanently suspended

9.3 Resolution Process

We are committed to fair dispute resolution and will work with you to address any legitimate concerns about charges or service issues.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will notify users of significant changes via email or through our platform notifications.

Your continued use of our service after policy changes constitutes acceptance of the updated terms. We encourage you to review this policy periodically to stay informed of our current refund procedures.

11. Contact Information

For refund requests or questions about this policy, please contact us: